We are thrilled to introduce our latest filter (v14). Please take a moment to review the additional benefits that will be provided to you once the updated filter has been installed.

Instructions for installing the new filter will follow.

Please note that the new Windows filter will not work on any operating systems older than Windows 10. This is because Microsoft will no longer support the older versions.

Filter (v14) has many advantages over the old filter (v13):

  • Provides online Threat protection against: Botnets, Cryptomining, Malware, New Domains, Phishing & Deception, Proxy & Filter Avoidance, and Translation Sites.
  • Allows access to YouTube and Google sites. If you do not want access to Streaming Media (e.g. YouTube) or Social Networking sites (e.g. Facebook) please let us know so we can block them for you.
  • The new Android filter can be accessed on the Google Play Store. And now provides a VPN for secure transactions.
  • Will now work on Chromebooks as well.
  • Can block many sites at once based on the category/type of sites. And still provides Allow and Block lists for specific sites.
  • Can now enforce Safe Search on popular browsers and enforce YouTube restricted mode (either Moderate or Strict).
  • Has artificial intelligence (AI) capabilities.
  • Allows us to provide the account holder with his/her own personalized online dashboard (if desired) to control their own filter settings and allow/block lists. For example, you could have full control over the filter on your children’s devices.
  • Provides for Filter Scheduling. You can now have different allow & block lists at different times of the day. For example, blocking the Internet completely at bedtime or during homework time.
  • Provides detailed reports on each User, Device, Site Request, Blocked Sites, and Blocked Threats.
  • Is lower in price.
  • And many more!

Please Note – Very Important: Most anti-virus software, VPNs, and some browsers (e.g. Puffin, Opera) will conflict with the filter and prevent it from functioning properly. In most cases, antivirus programs can be reinstalled after the filter has been installed. Also, attaching Wi-Fi and/or a Hotspot to your device via a USB will conflict with the filter as well. Additionally, the filter works well with Google Chrome but does not work with Chrome’s Data Saver option/extension.

This does not include Windows Security / Windows Defender. Please do not ever turn off or uninstall Windows Security / Defender. It works very well with our filter, together they keep you and your device well protected. Windows Security / Windows Defender does NOT have to be uninstalled or turned off to install the filter.

Most of the time the cause of the filter not working is because there are one or more anti-virus programs installed on the computer. You may not even be aware of them. Even if you are not using them or paying for them, they still have to be uninstalled. Also, they cannot just be disabled, they must be completely uninstalled, or the filter will not work. Can you please look through the list of programs within the Start Menu to find all of the anti-virus programs that may be installed? If you find any, please go to the website for that program and look for an uninstall tool that should be provided by the company. This is the safest and most efficient way to completely uninstall an anti-virus program. If you do not use their uninstall tool, your computer may crash! You may have to perform a thorough search within the website to locate the uninstall tool or speak with their support department. If the company does not provide an uninstall tool, then it should be safe to uninstall it using the instructions below. Please note that VPNs, Virtual Machines, customized Firewall settings or Firewalls other than Window Defender, and USB Connected Wi-Fi and HotSpots can cause complications with the filter functioning properly as well.

How to Uninstall a Computer Program

Go to your computer’s settings and look for Apps and click on it. Then click on Apps & Features and scroll down the list until you see your antivirus software, the list should be in alphabetical order. When you find it, click on the 3 dots on the far right and then click on uninstall. Next, restart your computer (this part is important). Please note that you cannot use these instructions to uninstall our filter, it will not work.

Example Price Comparison: New Filter vs Old Filter (Per Year)

New Filter ———> Old Filter

1 = $29.95 ———-> 1 = $59.40

2-5 = $53.95 ———> 2-3 = $75.00

6 = $64.74 ———> 4-5 = $125.00

7 = $75.53 ———> 6-8 = $200.00

Please Be Aware – Very Important: Because the pricing is different between the two filter versions, we strongly recommend using one version or the other. Otherwise, you may end up paying more than necessary as the two different pricings may lower or eliminate the amount of your multi-device discount.

Example of using one filter version or the other:

  • Using the new filter v14 on 2-5 devices = $53.95 / year.
  • Using the old filter v13 on 2-3 devices = $75.00 / year.

Example of using a combination of filter versions:

  • Using the new filter v14 on 1 device = $ 29.95 / year plus using the old filter v13 on 1 device = $59.40 / year. $29.95+ $59.40 = $89.35 / year total.

Please read & follow these instructions very carefully: If you have more than one type of device (Windows, Android, Chromebook.), you MUST install the filter on your Windows computer FIRST. This allows for proper account creation in the new system. If you fail to follow these instructions, it will create complications with your filters and your account. So, you would then have to uninstall the filter on every device and then reinstall them again starting with the Windows filter installer first. If a windows filter will not be installed, then you can install the filters in any order that you choose.

IT IS ABSOLUTELY CRITICAL THAT YOU UNINSTALL ONE FILTER BEFORE INSTALLING ANOTHER. DO NOT ATTEMPT TO HAVE TWO FILTERS INSTALLED ON A DEVICE AT THE SAME TIME! THIS MAY CAUSE SERIOUS COMPLICATIONS WITH YOUR DEVICE! ALSO, PLEASE DO NOT INSTALL THE SAME FILTER ON A DEVICE MORE THAN ONCE, THIS WILL CAUSE THE FILTER TO MALFUNCTION AND IT WILL INCREASE YOUR PAYMENT AMOUNT AS WELL!

* * * Below the Windows filter instructions, you will find the instructions for installing the filter on your Android and or Chromebook.

Please remember: Once you have the updated filter (v14) installed, it is important to let us know via email at support@cleaninter.net.


Windows Filter (v13) Uninstall

To uninstall the old filter, please type, paste, or click on this link: https://www.cleaninter.net/uninstall, and then follow the uninstall wizard instructions. Please note that you will need an uninstall code from support at support@cleaninter.net.


Windows Filter (v14) Install

Please remember to uninstall any anti-virus programs before attempting to install the filter. After the filter is installed, then, in most cases, the anti-virus programs can be reinstalled. We apologize for this inconvenience.

Please note that Google is now blocking our Windows filter installer claiming that it is dangerous because it does not follow their new rule that downloads have to be ‘Simple To Remove’ (which would defeat the purpose of the filter). This can be verified at https://www.google.com/about/unwanted-software-policy.html. Although, you can still choose to keep the file anyways via the downloads option in the browser menu (see instructions below). Or, instead of clicking on the link you can Copy & Paste it into the Microsoft Edge browser / Bing search engine which does not have this rule and is not blocking the filter. Additionally, once the filter is installed, it will then work with the Google search engine and the Chrome browser.

1. To download the filter, please click on, type, or copy & paste this link: https://cleaninter.net/install14/. If you are NOT using the Chrome browser and/or Google search engine, then please continue on to step 3.

2. If you are using the Chrome browser and Google search engine, you will see this message. “Chrome blocked this file because it is dangerous.” When you see this message, please do this:

  • Click on the 3 vertical dots in the top right corner of the browser window under the ‘X’.
  • Then in the popup window, click on ‘Downloads’.
  • When the new tab window opens, choose ‘Keep dangerous file’ (IT IS NOT DANGEROUS!).
  • When the second warning pops up, choose ‘keep anyway’.
  • Next, wait for the file to finish downloading.
  • Then click on the file link shown in blue letters.
  • A window will pop up asking you “Do you want to allow this app to make changes to your device?”, click yes.
  • Continue on to Step #4.

3. Click the download. A window will pop up asking you “Do you want to allow this app to make changes to your device?”, click yes.

4. The filter install wizard will open.

5. Click Next.

6. Please read the license agreement. If you accept the agreement, click I Agree. Otherwise, click cancel (the filter will not be installed).

7. Please read the warnings and click the box that says, “I have read these warnings”, then click Next.

8. Type in your account administrator username and password, then click Next.

9. Give your device a name for identification purposes, then click Next.

10. The filter will be installed, click Close after the installation has completed.

11. Restart the device (This is Important).

The New Windows Filter Icon

The filter icon displays information about the status of the filter.

If you do not see the icon on the taskbar, look for it in the ‘hidden icon tray’ by clicking on the ‘^’ on the right-hand side of the taskbar. The icon will be a blue, green, or red circle with the letters DNS written inside the circle.

  • If the icon is blue, the filter is active and functioning properly.
  • If the icon is green, the filter is active and transmitting over an encrypted connection.
  • If the icon is red, the filter is not functioning properly. Please contact us at support@cleaninter.net or call (866) 752-5326.

Please remember: Once you have the updated filter (v14) installed, it is important to let us know via email at support@cleaninter.net.


Android / Chromebook Filter (v14) Install

There is one major difference between the old and new Android filters. The old one provides a browser, whereas the new one does not because it works with any browser you wish to use on your phone. When you click on the app it will just show you a big green or blue checkmark that lets you know the filter is turned on. The app will also let you temporarily disable or de-register the filter via a pin#.

Also, please note that if the old Android filter is installed on your device(s). Once it is uninstalled, it can never be reinstalled as it is no longer available on the Play Store.

Please note, we need to inform you that a small percentage of our customers have been experiencing an issue with the Android filter where it will randomly shut off by itself. This is caused by battery-saving techniques built into phones now by the manufacturers and which is out of our control. The filter can be easily turned back on by clicking a ‘Start Filter’ button in the app, but still, this should not be happening. If you would like, you can install the filter and test it for free for 10 days to make sure it works properly on your phone before committing to using it. Also, please let us know if it does shut off by itself and we will send you instructions on how to change some settings on your phone. This will sometimes solve the problem, but sometimes not.

Before installing the filter please turn off ‘Private DNS’ in your device’s settings. This is to ensure the protection that the Android filter’s VPN is intended to provide.

  • A VPN (virtual private network) is a service that creates a safe, encrypted online connection. It also provides more privacy and anonymity online. VPNs essentially extend a private network across a public network, which allows a user to securely send and receive data across the internet.
  • How to turn off ‘Private DNS’: https://www.youtube.com/watch?v=zc7C-bgrNgo

Turn Private DNS Off

  1. Open your phone’s Settings app.
  2. Tap on Connections / Network & internet
  3. Tap on More Connections
  4. Tap on Private DNS
  5. Choose Off
  6. Restart the device

Please follow these steps to install the new filter on your Android phone/tablet or Chromebook.

  1. Go to the Google Play Store.
  2. Search for DNSFilter. Look for the image shown below and click on it.
  4. Click the ‘Install’ button.
  5. Next click ‘Open’.
  6. Copy & paste, or type in your ‘Site Key’. It is critical that you input your Site Key correctly within the DNSFilter App. We strongly recommend using Copy & Paste.
  7. Type in any name you wish to give to your device as the ‘Host Name’.
  8. Click on ‘Register Device’.
  9. Click on ‘Start Filter’.
  10. Accept the ‘Connection Request’ by clicking ‘Ok’.
  11. The filter is now installed.

Please remember: Once you have the updated filter (v14) installed, it is important to let us know via email at support@cleaninter.net.

Thank you for being a valued customer. And as always, if you have any questions or need assistance, please feel free to contact us.

Clean Internet

support@cleaninter.net

www.cleaninternet.com

866-752-5326