You can contact us by email: support@cleaninter.net

Please note: If you prefer assistance over the phone, please contact support at support@cleaninter.net to set up a phone appointment and we will call you then.

If you require emergency assistance by phone, please call us directly at (866) 752-5326.

Phone assistance is available Monday – Thursday from 9 am – 5 pm and Fridays from 9 am – 1 pm Central Standard Time (CST).

Please go to this webpage and follow the prompts of the Cart: https://cleaninter.net/cart/

The longer you password is, the more secure it will be. It should be a combination of letters, numbers, and special characters. It should also include upper and lower case letters. However, passwords cannot include: ! ” ? $ % ^ &, or an empty space.

  • Follow this link: https://cleaninter.net
  • Look for a tab near the top of the webpage that says My Account.
  • Hover your mouse over the tab.
  • Click on Reports.
  • Enter your Username & Password
  • Click on Login.

  • Find your most recent email with a link to the recurring Invoice. Open this link
  • On the Invoice, click on the Pay Online button
  • Enter your credit card details and billing address
  • If desired, check the box off next to Save card and automate future payments to enable recurring payments (Auto-Billing)
  • Additionally, on the right side of the invoice there is a link you can click on: Update Credit Card

Contact support at support@cleaninter.net or call (866) 752-5326

Click on this link and provide your login information: https://webmail.emailsrvr.com/

Please click on this link to access the Email Support Center and follow the prompts: https://help.emailsrvr.com/

To recover your password, please go to https://webmail.emailsrvr.com. From there please click on the “Forgot Password” button and then follow the prompts.

  • Go to https://webmail.emailsrvr.com
  • Log in with your current password
  • Click on the 3 stacked horizontal bars next to your email address at the top right corner.
  • Click on Settings. A new window will pop up.
  • Click on Security on the left-hand side of that window.
  • On the right-hand side, next to Password Updated, click on the button that says Change It Now to input a new password of your choice.
  • Click on Save.

You can test the new filter by clicking on this link https://debug.dnsfilter.com/ if the filter is working then the website categories that should be blocked will be colored red and the ones that should be accessible will be colored green. If the filter is not working then all categories will be colored green.

You can also test the filter by making sure that you get the block page by clicking on this link: https://angelfire.com/

On a Windows computer you can also check the status of the filter anytime by simply looking at the color of the filter icon. If you do not see the icon on the taskbar, look for it in the ‘hidden icon tray’ by clicking on the ‘^’ on the right-hand side of the taskbar. The icon will be a blue, green, or red circle with the letters DNS written inside the circle.

  • If the icon is blue, the filter is active and functioning properly.
  • If the icon is green, the filter is active and transmitting over an encrypted connection.
  • If the icon is red, the filter is not functioning properly. Please contact us at support@cleaninter.net or call (866) 752-5326.

You can right click on the icon and select ‘test filter’.

You can also go to this link: http://clean4all.com/reports/, login, and then click on the Test Filter button.

You can also test the filter by making sure that you get the block page by clicking on this link: https://angelfire.com/

When you login to your account from our website, it will look like the new filter is not working because that dashboard only connects to devices with the old filter installed. To view and/or manage your filter’s status, settings, and reports we have to grant you access to the dashboard for the new filter, which you cannot access from our website. You would access it via your browser and a URL address.

We can provide you with an email invitation and instructions to access the dashboard if you’d like, we just need to know if you want Read Only, Read & Policy Edit Only, or Full Administrative Control over your filters policies, schedules, and reports. Please contact us at support@cleaninter.net.

New Filter                   Old Filter

1 = $29.95                       1 = $59.40

2-5 = $53.95               2-3 = $75.00

6 = $64.74                  4-5 = $125.00

7 = $75.53                  6-8 = $200.00

Filter v14 Added Benefits: 

  • Provides online Threat protection against: Botnets, Cryptomining, Malware, New Domains, Phishing & Deception, Proxy & Filter Avoidance, and Translation Sites.
  • Allows access to YouTube and Google sites. If you do not want access to Streaming Media (e.g. YouTube) or Social Networking sites (e.g. Facebook) please let us know so we can block them for you.
  • The new Android filter can be accessed on the Google Play Store. And now provides a VPN for secure transactions.
  • Will now work on Chromebook as well.
  • You can have 1 filter policy that covers all of your devices, or you can have different policies for different devices.
  • Can block many sites at once based on the category/type of sites (e.g. Social Networking, Streaming Media, etc.), there are 36 different categories to choose from. Still provides Allow and Block lists for specific sites (e.g. Facebook, YouTube). And can now block popular apps too, there are 83 applications to choose from.
  • Can now enforce Safe Search on popular browsers and enforce YouTube restricted mode (either Moderate or Strict). CIPA compliance can also be enforced. And, search engines that do not allow the enforcement of Safe Search can be blocked as well.
  • Has artificial intelligence (AI) capabilities.
  • Allows us to provide the account holder with his/her own personalized online dashboard (if desired) to control their own filter settings and allow/block lists. For example, you could have full control over the filter on your children’s devices.
  • Provides for Filter Scheduling. You can now have different allow & block lists at different times of the day. For example, blocking the Internet completely at bedtime or during homework time.
  • Provides detailed reports on each User, Device, Site Request, Blocked Sites, and Blocked Threats.
  • In 2023 we will have the option to filter by IP addresses, Ports, and URLs as well.

Botnets – Command and Control botnet hosts. Prevents receiving commands for already infected machines. Helps identify infected machines.

Cryptomining – Sites which serve files or host applications that force the web browser to mine cryptocurrency, often utilizing considerable system, network, and power resources.

Malware – Malicious software including drop servers and compromised websites that can be accessed via any application, protocol or port. Includes drive by downloads and adware.

New Domains – Domains which have been registered in the last 30 days, which have a high probability of serving malicious resources.

Phishing & Deception – Fraudulent websites that aim to trick users into handing over personal or financial information.

Proxy & Filter Avoidance – Sites that provide information or a means to circumvent DNS based content filtering, including VPN and anonymous surfing services.

Translation Sites – Sites that perform translation from one language to another, usually performed by a computer. May also be used as a means to circumvent content filters.

Enforcement of CIPA Compliance – the Children’s Internet Protection Act.

Unfortunately, for the old filter v13, the problems with access to YouTube and Google services may never be fixed. However, the great news is that we now have a new upgraded filter. With the new filter (v14), there are no issues with access to YouTube or Google services. Plus, we can now also enforce YouTube Restricted Mode (either Moderate or Strict) and Safe Search, if desired. The new filter provides several other benefits as well and is cheaper in price.

If you have more than one type of device on your account (Windows, Android, etc.), you MUST install the filter on your Windows computer FIRST. This allows for proper account creation in the new system. If you fail to follow these instructions, it will create complications with your filters and your account.

Please Note: Most anti-virus software, VPNs, and some browsers (e.g. Puffin, Opera) will conflict with the filter and prevent it from installing properly. In most cases, the anti-virus software can be reinstalled after installing the filter. Also, attaching Wi-Fi and/or a Hotspot to your device via a USB will conflict with the filter as well. Additionally, the filter works well with Google Chrome but does not work with Chrome’s Data Saver option/extension.

This does not include Windows Security / Windows Defender. Please do not ever turn off or uninstall Windows Security / Defender. It works very well with the filter, together they keep you and your device well protected.

Most of the time the cause of the filter not working is because there are one or more anti-virus programs installed on the computer. You may not even be aware of them. Even if you are not using them or paying for them, they still have to be uninstalled before installing the filter. Also, they cannot just be disabled, they must be completely uninstalled. Can you please look through the list of programs within the Start Menu to find all of the anti-virus programs that may be installed? If you find any, please go to the website for that program and look for an uninstall tool that should be provided by the company. This is the safest and most efficient way to completely uninstall an anti-virus program. If you do not use their uninstall tool, your computer may crash! You may have to perform a thorough search within the website to locate the uninstall tool or speak with their support department. If the company does not provide an uninstall tool, then it should be safe to uninstall it using the instructions below:

How to Uninstall a Computer Program: Go to your computer’s settings and look for Apps and click on it. Then click on Apps & Features and scroll down the list until you see your antivirus software, the list should be in alphabetical order. When you find it, click on the 3 dots on the far right and then click on uninstall. Next, restart your computer (this part is important). Please note that you cannot use these instructions to uninstall our filter, it will not work.

There is one major difference between the old and new Android filters. The old one provides a browser, whereas the new one does not because it works with any browser you wish to use on your phone. When you click on the app it will just show you a big green or blue checkmark that lets you know the filter is turned on. The app will also let you temporarily disable or de-register the filter via a pin#.

If you have more than one type of device on your account (Windows, Android, etc.), you MUST install the filter on your Windows computer FIRST. This allows for proper account creation in the new system. If you fail to follow these instructions, it will create complications with your filters and your account.

It is absolutely critical that you uninstall one filter before installing another. Do not attempt to have two filters installed on a device at the same time! This may cause serious complications with your device!

Windows Filter (v13) Uninstall

To uninstall the old filter, please click on this link: https://www.cleaninter.net/uninstall, and follow the uninstall wizard instructions.

Please note that you will need an uninstall code from support at support@cleaninter.net.

Windows Filter (v14) Install

  1. Using your Web browser, please click this link: Filter 14 Installer
  2. A download will drop down to the bottom left of your screen.
  3. Click the download. A window will pop up asking you “Do you want to allow this app to make changes to your device?”, click yes.
  4. The filter install wizard will open.
  5. Click Next.
  6. Please read the license agreement. If you accept the agreement, click I Agree. Otherwise, click cancel (the filter will not be installed).
  7. Please read the warnings and click the box that says, “I have read these warnings”, click Next.
  8. Type in your account administrator username and password, click Next.
  9. Give your device a name for identification purposes, click Next.
  10. The filter will be installed, click Close after the installation has completed.
  11. A filter icon will appear in your taskbar, see detailed information below.

The New Windows Filter Icon

The filter icon displays information about the status of the filter.

If you do not see the icon on the taskbar, look for it in the ‘hidden icon tray’ by clicking on the ‘^’ on the right-hand side of the taskbar. The icon will be a blue, green, or red circle with the letters DNS written inside the circle.

  • If the icon is blue, the filter is active and functioning properly.
  • If the icon is green, the filter is active and transmitting over an encrypted connection.
  • If the icon is red, the filter is not functioning properly. Please contact us at support@cleaninter.net or call (866) 752-5326.

Please remember that once you have the filter installed, it is very important to let us know via email at support@cleaninter.net.

If you have any questions or need assistance, as always, feel free to contact us at support@cleaninter.net.

Android / Chromebook Filter (v14) Install

There is one major difference between the old and new Android filters. The old one provides a browser, whereas the new one does not because it works with any browser you wish to use on your phone. When you click on the app it will just show you a big green or blue checkmark that lets you know the filter is turned on. The app will also let you temporarily disable or de-register the filter via a pin#.

  1. Contact support@cleaninter.net to request your personal account Site Key.
  2. Go to the Google Play Store.
  3. Search for DNSFilter. Look for the images shown below and click on it.
  5. Click the ‘Install’ button.
  6. Next click ‘Open’.
  7. Copy & paste, or type in your ‘Site Key’. It is critical that you input your Site Key correctly within the DNSFilter App. We strongly recommend using Copy & Paste.
  8. Type in any name you wish to give to your device as the ‘Host Name’.
  9. Click on ‘Register Device’.
  10. Click on ‘Start Filter’.
  11. Accept the ‘Connection Request’ by clicking ‘Ok’.
  12. The filter is now installed.

Please remember that once you have the filter installed, it is very important to let us know via email at support@cleaninter.net.

If you have any questions or need assistance, as always, feel free to contact us at support@cleaninter.net.

MAC Filter (v14) Install

Please follow these steps to install the updated filter on your MAC computer.

  1. If you intend to install the filter on a Window computer as well. It is critical that the filter is installed on the Windows computer first, and then on the MAC computer.
  2. You will need to contact support to get your personal Site Key, which is required for the installation.
  3. You will also need to contact support to get a link to install the filter.
  4. After receiving the link and Site Key, please click on the link and then follow the prompts of the install wizard. It is critical that you input your Site Key correctly. We strongly recommend using Copy & Paste.

Please remember: Once you have the updated filter (v14) installed, it is important to let us know via email at support@cleaninter.net.

iOS Filter Install

If you are looking to install a filter on your iPhone, we still have the iOS Browser filter on the App Store. It is a one-time-only purchase for $0.99. There would be no further charges associated with the iOS Browser filter app.

To install the Clean Browser on an iOS device, click this link and follow the on-screen instructions to activate the filter. https://itunes.apple.com/us/app/clean-browser/id1062488309?mt=8&ign-mpt=uo%3D4

Once installed, follow these instructions to set up the browser and use your device’s built-in Screen Time settings:

1. Set the homepage to google.com

  • Go to the Clean Browser’s Menu
  • Go to “Settings”
  • Set https://www.google.com as your homepage
  • Tap “Update Filter” under Settings
  • Enter searches through google, and you will be able to click links instead of having to directly type in addresses

2. You can limit or lock other apps (e.g. other browsers) using your device’s “Screen Time” settings

  • Go to your device’s “Settings”
  • Select “Screen Time”

Please remember: Once you have the updated filter (v14) installed, it is important to let us know via email at support@cleaninter.net.

Windows Filter v14 Uninstall

To uninstall the filter, please click on this link Filter 14 Uninstaller, and follow the uninstall wizard instructions.

Please note that you will need an uninstall code from support at support@cleaninter.net.

De-register & Uninstall Android / Chromebook Filter v14

  1. Click on the DNSFilter App to open it.
  2. At the bottom of the window, look for De-Register Device and click on it.
  3. Enter today’s pin #: . Please remember that the pin # will only be valid for one day.
  4. A new app window will open. Delete your Site Key (This is important).
  5. Close the app.
  6. Go to your phone’s settings.
  7. Click on Apps.
  8. Search for and click on the DNSFilter App.
  9. Click the ‘uninstall’ button.
  10. Restart your phone

MAC Filter v14 Uninstall

Contact support for assistance at support@cleaninter.net or call (866) 752-5326

First contact support@cleaninter.net to request today’s uninstall password.

You can download the uninstall filter file onto a flash drive from another computer that has internet access and then use the flash drive to open the file from the computer that has the filter installed but no internet access. Then follow the prompts of the uninstall wizard.

Or you can use your phone:

  1. Open the email on your phone and click the uninstall filter link. It will be downloaded to your phone (do not open it).
  2. Plug your phone into the computer via USB.
  3. On your computer, open File Explorer, locate the Phone on the left-hand side and double-click it.
  4. Double-click on the phone storage that will appear on the right-hand side.
  5. Scroll down to locate the Download folder and double-click it.
  6. Locate the UninstallFilter.exe file.
  7. Right-click on the file and then select Open.
  8. If prompted, select Yes to allow this app to make changes to your device.

The uninstall wizard will appear. Follow the prompts to complete the uninstall process.

Please note that the old Android filter is no longer available on the Play Store. Therefore, once it is uninstalled, it can never be reinstalled.

  1. Open the Clean Browser
  2. Tap the Menu button (the 3 dots in the upper right-hand corner of the screen)
  3. Go to Settings
  4. Go to Clean Browser Settings,then enter your Clean Internet Account Password.
  5. Tap Uninstall

For an Android phone, go to the Google Play Store and install “AppLock“.

When you open the app, it will ask you to draw an ‘unlock pattern’.

We recommend asking a family member or friend to draw the unlock pattern for you, and then not show you what it is. That way you cannot unlock the app to uninstall it or to do a Force Stop.

Please watch this short video for further instructions: https://www.youtube.com/watch?v=5j22P5rIrG8

For an iPhone please click on this link to learn how to stop kids from deleting apps on iPhone & iPad with Screen Time:

https://osxdaily.com/2020/06/13/how-stop-deleting-apps-iphone-ipad-screen-time/

You can first try to De-Register and then Re-Register the filter app on your device.

  1. Contact support@cleaninter.net to request today’s pin #.
  2. Click on the DNSFilter App to open it.
  3. At the bottom of the window, look for De-Register Device and click on it.
  4. Enter today’s pin #.Please remember that the pin # will only be valid for one day.
  5. A new app window will open.
  6. Click on the Register Device button.
  7. The previous app window will reappear. Click on the START FILTER button. The filter is now reinstalled.
  8. Restart your phone. Click on the DNSFilter App. Make sure that the filter is started.

If the filter is still not working, please send the Android Debug Logs

  1. Open the filter app.
  2. In the top right corner, click on DEBUG.
  3. A new window will open. In the top right corner again, click on SEND LOGS.
  4. Contact support for today’s pin #. Enter today’s pin #:
  5. Type a message into the email stating the issue you are having with the filter and please provide as much detail as possible.
  6. Contact us at support.cleaninter.net and let us know you completed this process.

If you have a blue or green icon but the filter is not blocking anything, then please contact support at support@cleaninter.net. However, if you have a red icon, then please continue reading.

The first thing you should do is make sure your operating system and drivers are up to date and restart your computer. This will fix the filter not working in most cases.

If you are using a Windows operating system older than Windows 10, then the filter may not be compatible with your system. We strongly suggest upgrading your system to Windows 10 or higher.

The second leading cause of the filter not working is because an antivirus program is blocking it.

Please Note: Most anti-virus software, VPNs, and some browsers (e.g. Puffin, Opera) will conflict with the filter and prevent it from installing properly. In most cases, the anti-virus can be reinstalled after the filter is installed. Also, attaching Wi-Fi and/or a Hotspot to your device via a USB will conflict with the filter as well. Additionally, the filter works well with Google Chrome but does not work with Chrome’s Data Saver option/extension.

This does not include Windows Security / Windows Defender. Please do not ever turn off or uninstall Windows Security / Defender. It works very well with the filter, together they keep you and your device well protected.

In many cases the cause of the filter not working is because there are one or more anti-virus programs installed on the computer. You may not even be aware of them. Even if you are not using them or paying for them, they still have to be uninstalled before installing the filter. Also, they cannot just be disabled, they must be completely uninstalled. Can you please look through the list of programs within the Start Menu to find all of the anti-virus programs that may be installed? If you find any, please go to the website for that program and look for an uninstall tool that should be provided by the company. Or, you can simply type, for example, Norton uninstall tool in your browser. This is the safest and most efficient way to completely uninstall an anti-virus program. If you do not use their uninstall tool, your computer may crash! If the company does not provide an uninstall tool, then it should be safe to uninstall it using the instructions below.

How to Uninstall a Computer Program: Go to your computer’s settings and look for Apps and click on it. Then click on Apps & Features and scroll down the list until you see your antivirus software, the list should be in alphabetical order. When you find it, click on the 3 dots on the far right and then click on uninstall. Next, restart your computer (this part is important). Please note that you cannot use these instructions to uninstall our filter, it will not work.

Please note: If you attempted to install the filter while an antivirus program was installed you will then need to uninstall the antivirus program, restart the computer, uninstall the filter, reinstall the filter, and then restart your computer.

If no antivirus programs are installed on the computer, please check to see if any of these other possible filter conflicts are being used:

  • Customized firewall settings
  • Firewall other than Windows Defender
  • Hotspot/tethering
  • Virtual machine
  • Uncommonly used browser
  • Low internet speed
  • Customized router settings and/or advanced securities
  • ISP or firewall transparent proxying and/or advanced securities
  • USB WI-FI dongle
  • Hyper-V and Windows Defender Application Guard
  • Google Chrome (Data Saver)
  • Puffin Browser
  • Opera (VPN, Turbo, Mini)
  • VPNs

If none of the above applies to you, then please follow the instructions below to answer 1 question and to send us 3 files and a screenshot to support@cleaninter.net so that our programmers can determine the cause of the problem.

Please note: If you need assistance with these instructions, please contact support at support@cleaninter.net to set up a phone appointment.

  1. Question to Answer

Please click on this link http://update13.clean4all.com/13.0/validate_creds.aspx and let me know if you get a blank screen with a ‘0’ in the top left corner of the page or if you get a blocked message by replying to this email.

  1. Send the DNSFilter Log File
  1. Right-click on the DNSFilter icon
  2. Select Open Log Files
  3. Then select logs.txt
  4. Copy that file to your Desktop for easy access
  5. Send that file to us by email
  1. Send the DNSFilter Installation File
  1. Go to the search bar that is on your taskbar or in your start menu
  2. Type in the search bar: %temp%
  3. Open the folder, and then use the small search bar on the far-right side of the File Explorer window to perform a search for this file: log
  4. Copy that file to your Desktop for easy access
  5. Send that file to us by email
  1. Send the DNS Leak Test Results
  1. Click on this link: dnsleaktest.com
  2. Click on the Extended Test button
  3. Send us a screenshot of the results by email
  1. Send the DNSFilter Debug File
  1. Click on this link: https://cdn.statically.io/gh/DNSFilter/support/master/useragent/windows/DNSF_UA_debug.bat
  2. If you receive a security warning, choose to keep the file anyway.
  3. Next to the file name, click on the up arrow ^.
  4. Click on Show in Folder.
  5. When the file folder appears, right-click on the file: DNSF_UA_debug (1).bat.
  6. Click on Run as Administrator.
  7. If you see a message like the one below: Click on the More info link and then click on the Run Anyway button.

Windows protected your PC

Microsoft Defender SmartScreen prevented an unrecognized app from starting.

Running this app might put your PC at risk.

More info

  1. ​Your computer will ask you: “Do you want to allow this app to make changes to your device?”
  2. Say Yes.
  3. ​A command window will open.
  4. ​Press on any key to run the command for the Debug File.
  5. The file will start to run.
  6. ​​You will receive a message telling you the name of the file that the results were saved to. ​Take note of this file location!​ It will look like this: C:tempdebugfile.txt
  7. ​Press on any ​key to close the command window.

Locate the file in File Explorer by typing C:tempdebugfile.txt in the Start Menu search bar, and then send that file to us by email: support@cleaninter.net.

Yes we can. If you would like remote assistance, please contact us at support@cleaninter.net to set up an appointment. Also, please download TeamViewer onto your computer. You can install it for free using this link: https://www.teamviewer.com/en-us/download/windows/ TeamViewer will be required to perform the remote assistance.

We are sorry to hear that you wish to cancel your account. If there is a problem with the filter please let us know, there are many things we can do to make the filter more suitable to your needs.

Before canceling your account, we wanted to inform you that we have a new filter. The new filter will now also work on Chromebook. The new filter has solved the issues with the old filter and is finally ready to offer to customers. The new filter provides several other benefits as well and is cheaper in price. If you would like a free 10 day trial please contact us at support@cleaninter.net.

If you still wish to cancel, please uninstall the filter from your devices. We have supplied instructions to uninstall the various filter types below. Please note that we cannot cancel your account or stop the recurring invoice charges until you let us know the filter has been uninstalled, we will not automatically know.

Old Filter v13 Uninstall

First contact support@cleaninter.net to request today’s uninstall password.

Then to uninstall the filter, please click, paste, or type this link into your browser to begin: https://www.cleaninter.net/uninstall (64 bit systems) or https://cleaninter.net/uninstallx86 (32 bit systems). You may have to manually type the link if your email is not working.

A website will not open, this is a link to an executable file download that uninstalls the filter.

  1. A download will drop down to the bottom left of your screen.
  2. Click the download. A window will pop up asking you “Do you want to allow this app to make changes to your device?”, click yes.
  3. The uninstall wizard will open.
  4. Click Next.
  5. The computer will ask you for a password. Please note that the password is only valid for one day.
  6. Click Uninstall.
  7. A window will pop up informing you that “Clean Internet must restart your computer to complete the uninstall”, click yes.
  8. The filter is now uninstalled.

Uninstall the old Android filter

Please note that the old Android filter is no longer available on the Play Store. Therefore, once it is uninstalled, it can never be reinstalled.

  1. Open the Clean Browser App.
  2. Tap the Menu button (the 3 dots in the upper right-hand corner of the screen)
  3. Go to Settings
  4. Go to Clean Browser Settings, then enter your Clean Internet Account Password.
  5. Tap Uninstall

Windows Filter v14 Uninstall

To uninstall the filter, please click on this link Filter 14 Uninstaller, and follow the uninstall wizard instructions. Please note that you will need an uninstall code from support at support@cleaninter.net.

MAC Filter v14 Uninstall

Contact support for assistance at support@cleaninter.net or call (866) 752-5326

Android / Chromebook Filter v14 Uninstall

  1. Click on the DNSFilter App to open it.
  2. At the bottom of the window, look for De-Register Device and click on it.
  3. Contact support for today’s pin #: . Please remember that the pin # will only be valid for one day.
  4. A new app window will open. Delete your Site Key (This is important).
  5. Close the app.
  6. Go to your phone’s settings.
  7. Click on Apps.
  8. Search for and click on the DNSFilter App.
  9. Click the ‘uninstall’ button.
  10. Restart your phone

Uninstall the filter without internet

First contact support@cleaninter.net to request today’s uninstall password.

You can download the uninstall filter file onto a flash drive from another computer that has internet access and then use the flash drive to open the file from the computer that has the filter installed but no internet access. Then follow the prompts of the uninstall wizard.

Or you can use your phone:

  1. Open the email on your phone and click the uninstall filter link. It will be downloaded to your phone (do not open it).
  2. Plug your phone into the computer via USB.
  3. On your computer, open File Explorer, locate the Phone on the left-hand side and double-click it.
  4. Double-click on the phone storage that will appear on the right-hand side.
  5. Scroll down to locate the Download folder and double-click it.
  6. Locate the UninstallFilter.exe file.
  7. Right-click on the file and then select Open.
  8. If prompted, select Yes to allow this app to make changes to your device.

The uninstall wizard will appear. Follow the prompts to complete the uninstall process.

Once the filter has been uninstalled, please let us know so we can close your account and stop the recurring charges.